Reviews

Solar Rheem

(1 reviews)
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Website:

www.rheem.com.au/ External link

Business location:

Brisbane, QLD, 4000

Is this business a franchise?

Yes ()

Trades/service listed for this business:

  • Solar energy (solar panels, solar hot water)
Ratings (average)
Overall rating:
1
Quality:
1
Reliability:
1
Accuracy of quote:
2
Communication:
1
Overall ratings (1 reviews)
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0
Very poor
1

Reviews for this business

(1 reviews)
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1
In 2007 Solar Rheem installed a hot water system (tank) including two solar panels on our roof. The system was under warranty for 3 years. In 2010 the connectors on the solar panels burst and hot water gushed down our roof. We were told by the plumber who fixed the initial problem, that the original connector wasn't installed properly and as a result, has been slowly dripping hot water down our roof for years (unbeknownst to us) eventually bursting. This has now happened 3 times over 3 years, with repairs done each time by other tradies as Solar Rheem refused to take any responsibility when we called them to get some help. It's now at a point (2014) where the system has deteriorated so badly, it has to be removed. It has also corroded the roof, which now has to be replaced due to the rust. This has cost us thousands. In 2010 we called Solar Rheem again and they basically told us there was nothing they could do as it's out of warranty. They weren't prepared to help, even after we explained that the original service team incorrectly installed one of the connectors, resulting in our current situation. Do not use Solar Rheem. Three other plumbers when they saw the panels on the roof, said "oh, when did yours burst then?" This was before we told them the full story! The product is of very poor quality and the service is atrocious.
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Reviewer: tootsie
Submitted: 12 February 2015

Job type:
External improvement
Start/Finish
Dec 2007 to Dec 2007
Job location:
Red Hill, QLD, 4059

Trades/services used:
Solar energy (solar panels, solar hot water)

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Overall rating
1
Quality
1
Accuracy of quote
2
Reliability
1
Communication
1
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