Reviews

Built Quest

(1 reviews)
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Website:

www.buildquest.com.au/ External link

Business location:

North Parramatta, NSW, 2151

Is this business a franchise?

No ()

Trades/service listed for this business:

  • Painting, wallpaper
Ratings (average)
Overall rating:
2
Quality:
2
Reliability:
2
Accuracy of quote:
2
Communication:
2
Overall ratings (1 reviews)
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Reviews for this business

(1 reviews)
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2
The painter contracts for Build Quest & quoted the job about a month prior to completing the job. The existing paint on the textured walls was in bad shape & had not been painted for over a decade. It was peeling in many places. The doors were unpainted & the balustrades were in okay condition. The painter came on day 1 complaining to one resident 5 times about the terrible state of the walls and that the last painter hadn't used undercoat, causing it to peel. The next day, he complained to another resident many times that Build Quest wanted him to do the job in 2 weeks but he would never be able to do it & he was rushed. Given he did the quote, the only reason Build Quest would expect it done in 2 weeks is if he told them that was the time he expected it to take. He spent much of his time smoking out the front or chatting to residents, rather than working. He got lazier as time went on & would do a rough job on a door or miss a section of a wall. He would just say "Oh that doesn't need to be painted" if asked to do something in the quote. Eventually after 4 weeks, 80% of the job was done. However, when it came to painting the balustrades, instead of painting the quoted black aqua enamel paint, he used yellow acrylic paint and did not scrape back or even sand the existing black enamel paint. This meant the acrylic paint began peeling on day 1. After 6 weeks, he claims to have finished the job but has damaged paint on doors, door frames & the switchboard door no longer closes.
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Reviewer: missrenovating
Submitted: 8 November 2016

Job type:
Internal improvement
Start/Finish
Sep 2016 to Nov 2016
Job location:
West Ryde, NSW, 2114

Trades/services used:
Painting, wallpaper

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Overall rating
2
Quality
2
Accuracy of quote
2
Reliability
2
Communication
2
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