Reviews

Timber Flooring Gold Coast (also Vanguard Timber Flooring)

(3 reviews)
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Website:

not available

Business location:

Mermaid Waters, QLD, 4218

Is this business a franchise?

No ()

Trades/service listed for this business:

  • Floor sanding
  • Painting, wallpaper
  • Flooring (supply and installation)
Ratings (average)
Overall rating:
1
Quality:
1
Reliability:
1
Accuracy of quote:
1
Communication:
1
Overall ratings (3 reviews)
Very good
0
Good
0
OK
0
Poor
0
Very poor
3

Reviews for this business

(3 reviews)
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1
Also known as Vanguard timber flooring, web address is www.timberfloorgoldcoast.com.au. I hired this company to sand and stain a new timber floor. As per his contract I paid 50% deposit (not allowed under Building Act 2006, it should be max 10%) He, the owner, started the job and worked on our timber floor for 4 days, asked for the progress payment early (8pm Saturday night) said he would come back the next day and have it up to the progress stage. Came back Sunday, told me that he could not work on the floor as they had lipped (edge of the boards had swelled and was raised) I asked what had happend since last night. He told me the floor was not installed properly and I when I asked what we could do he suggested to install a new floor on top of this one. I asked him to return the progress payment as the floor was not up to that stage and once I had found out what the problem was, he could come and finish the job. He refused to return the money and left. The floor had swelled because the windows was left open, by the contractor on Saturday night and it was 100% humidity. I contacted QBCC for a mediation but the owner refused. I'm taking him to court as this company took $7,500 did not finish the job and also due to his lack of knowledge and recklessness I had to hire a new contractor to start all over.
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Reviewer: David9
Submitted: 14 January 2019

Job type:
Internal improvement
Start/Finish
Jul 2018 to Jul 2018
Job location:
Oxenford, QLD, 4210

Trades/services used:
Floor sanding

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Overall rating
1
Quality
1
Accuracy of quote
1
Reliability
1
Communication
1
1
This company quoted on a repair job to be done on a tenanted unit I own so as to have it ready for sale. The real-estate company put me touch with this company to organise. I accepted a quote and paid a $500 deposit. That is where it all went wrong. The tradesperson (or business owner) could not organise to get the job done but never told us it was any problem. It was not until we had signed an agreement to sell and contacted the company and told them the job was no longer required that we just got no where. They did not respond to emails requesting some for the funds back. They would not even reply when I suggested they keep 50%. So be very careful with this company as they are not trustworthy to deal with.
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Reviewer: Venture
Submitted: 14 October 2017

Job type:
Internal improvement
Start/Finish
Apr 2017 to May 2017
Job location:
Kirra, QLD, 4225

Trades/services used:
Painting, wallpaper

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Overall rating
1
Quality
1
Accuracy of quote
1
Reliability
1
Communication
1
1
Insists on quoting from your emailing them photo's and measurements taken yourself. Takes your deposit. Arrives late without a tool in sight. Stays 5 minutes, only for the purpose of telling you why doing what you requested will look terrible. Suggests you buy more boards that look "close" in colour to your existing boards (even though we had plenty of spares). Then goes missing in action for weeks on end. Would not return phone calls, emails or texts. Finally says he will come back, gives a date and then is a no show. When chased, says he will come the next week, but yet again a no show. More texts, phone calls and emails that go unanswered. Asked for our deposit back. Only at the threat of calling the police, Queensland Building and Construction Commission (QBCC) and Fair Trading did he get in contact to say he is happy to complete the job for another deposit of $200. Oh, and tells me that the time he came originally (for the 5 minutes) was by the hour or part thereof and we owe him another $20. We have contacted QBCC and Fair Trading and if you do google searches, you will find numerous other businesses these people are associated with including spa rentals, kids martial arts and scuba diving. Would NOT recommend this business or anything associated with them.
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Reviewer: gc2017
Submitted: 23 May 2017

Job type:
Minor renovation
Start/Finish
Mar 2016 to May 2016
Job location:
Bundall, QLD, 4217

Trades/services used:
Flooring (supply and installation)

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Overall rating
1
Quality
1
Accuracy of quote
1
Reliability
1
Communication
1
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