Reviews

Inner City Plumbing

(1 reviews)
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Website:

www.innercityplumbing.com.au/ External link

Business location:

Frankston, VIC, 3199

Is this business a franchise?

No ()

Trades/service listed for this business:

  • Air conditioning/heating
Ratings (average)
Overall rating:
1
Quality:
1
Reliability:
1
Accuracy of quote:
1
Communication:
1
Overall ratings (1 reviews)
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Very poor
1

Reviews for this business

(1 reviews)
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1
I chose Inner City Plumbing to come out today (Saturday) to look at a pilot light that wouldn't light on our external gas unit. I chose them because their webpage stated they were family owned, cost effective and had a quote, "call us to arrange a zero cost estimate and examination" located at the bottom of their webpage, under all the categories of services, including emergency services, that suggested it covered them all. Nowhere on their webpage did they mention a $250 call out fee, nor did the guy on the phone when I booked the call, even though I said my dad (83) was a pensioner. Yes, I should have asked, but after what I read on their webpage, and never having had to call anyone out on weekends before, I didn't. Total cost for call and replacing a wire to the pilot light (heater still doesn't work) was over $500. But the absolute worst part was trying to talk to the "business" people on the phone afterwards and having two of them talk over each other, berating me basically for being stupid enough not to ask the cost when I booked the call. I have NEVER encountered such rude and defensive business owners on the phone in my life. I tried to suggest it would be good customer service and a courtesy that would only take a few seconds, to disclose costs up front, especially for those who may not think to ask in advance. It would save loads of upset like I experienced today. The young tradie was fine. His employers possibly the rudest on the planet. I would not recommend.
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Reviewer: freedy
Submitted: 9 September 2017

Job type:
Fault fix
Start/Finish
Sep 2017 to Sep 2017
Job location:
Frankston, VIC, 3199

Trades/services used:
Air conditioning/heating

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Overall rating
1
Quality
1
Accuracy of quote
1
Reliability
1
Communication
1
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